Help center
Frequently asked questions
Are bulbs included?
Most of our lamps include a warm LED bulb or have built-in LED. You can find this per product under Specifications.
How do I track my order?
You can track your order through the track your order page on our website.
What is your return policy?
You have 30 days after delivery to return any item in its original condition. Contact us or see our Refund Policy.
How long does shipping take?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping policy.
Which plug type will I receive?
All of our lamps are supplied with a standard UK plug (Type G), making them ready to use straight out of the box in the United Kingdom.
How can I contact customer support?
You can reach our customer support team through the contact form or by emailing us at support@casamontclair.com
Can I cancel my order after it's placed?
Yes, we offer a 12-hour cancellation window. To cancel your order within this timeframe,
please contact our support team.
Do you offer any warranties or guarantees on your products?
Yes. Every piece is covered by a 1-year warranty against manufacturing defects, and you have 30 days to return anything you don't love — no fuss. See our Refund & Return Policy for the details.


