Help center
Frequently asked questions
Are bulbs included?
Most of our lamps include a warm LED bulb or have built-in LED. You can find this per product under Specifications.
Is there a warranty?
Yes. We stand behind the quality of every piece we offer. That's why all products are covered by a 1-year warranty against manufacturing defects, in addition to our 30-day return policy. If you experience any issues, simply contact us and our team will be happy to assist.
How do I track my order?
You can track your order through the track your order page on our website.
What is your return policy?
You have 30 days after delivery to return any item in its original condition. Contact us or see our Refurn Policy.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom. For more information,
please check our shipping policy for details.
How long does shipping take?
Here are our estimated delivery times:
- Handling time: 1-2 business days
- Transit time: 6-8 business days
- Estimated delivery time: 7-10 business days
For more details, please refer to our Shipping policy.
Which plug type will I receive?
All of our lamps are supplied with astandard UK plug (Type G), making them ready to use straight out of the box in the United Kingdom.
What if i receive a defective product?
If you receive a defective item, we'll replace it at no cost. Please contact us and return the item
within 30 days. For more information, see our Refund Policy.
Can I cancel my order after it's placed?
Yes, we offer a 12-hour cancellation window. To cancel your order within this timeframe,
please contact our support team.
How can I contact customer support?
You can reach our customer support team through the contact form or by emailing us at support@casamontclair.com
When will I get my refund after returning a product?
Once we receive and inspect your returned item, your refund will be processed. Refunds
typically appear on your original payment method within 7 business days. See our Refund Policy.
Do you offer any warranties or guarantees on your products?
Yes, we provide a 30-day warranty on all purchases. For more information, please refer to our Refund Policy.